Business Communication and Business Skills for Line Managers

Objective:

	To create awareness among the participants on how their function & job can be successfully managed through effective communication & presentation skills (Concept & Practices).
	To sharpen the knowledge and skills of the participants in Communication & Presentation Skills.

Duration:  2 Days

Programme contents:

1	Introduction to the subject
2	Objectives of Improving Communication Skills
3	Effective Communication Skills
4	Verbal Communication
5	Good Questioning
6	Presentation Skills
7	Some Common Gestures & their Meanings
8	Listening Skills
9	Written Communication skills including business communication
10	Meeting Communication Skills
11	Non-verbal Communication
12	Telephone Communication Skills

Methodology:

	Presentation cum Discussion
	Individual & Group Practice Session both for Oral & Written Communication
	Exercise / Business Games
	Case Study on Leadership Communication
	Video Film